Helpdesk Support

Multilingual 24/7 customer support via email, calls, and webchat

A team of more than 60 people, fully specialised in gaming products and services, who assist both our clients and their customers by troubleshooting issues related to products and services.

Languages: English, Italian, Spanish, Dutch, French, Romanian

Main activities

Online product support

  • Back office support for affiliates
  • Financial reports and analysis
  • Gaming account validation
  • Support on login issues
  • Deposit/withdrawal assistance
  • Balance/transaction issues
  • Game rules/issues support
  • Use of promotions and bonuses
  • Self-limitation/self-exclusion
  • Gaming account closures
  • Ticket verification

Retail product support

  • Magellan product installation
  • Video Display Terminal (VDT) installation
  • Management software installation
  • Financial reports and analysis
  • Product troubleshooting
  • GC regulations support
  • Client regulations support
  • Betting product support
  • Back office support
  • Internal communication support
  • Invoicing support

Contact us

Get in touch

Sportsbook Management

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