HELPDESK SERVICE

Multilingual 24/7 customer support via email, calls, and webchat. A team of more than 60 people, fully specialised in Gaming Products and Services, who help both retailers and end-users by troubleshooting issues related to products and services

LANGUAGES: ENGLISH, ITALIAN, SPANISH, DUTCH, FRENCH, ROMANIAN

ONLINE PRODUCT SUPPORT

  • Gaming Account Validation
  • Support on login issues
  • Deposit/Withdrawal assistance
  • Balance/transaction issues
  • Game Rules/issues support
  • Use of Promotions and Bonuses
  • Self-limitation/Self-exclusion
  • Gaming Account closures
  • Ticket verification
  • Back-Office Support for Affiliates

RETAIL PRODUCT SUPPORT

  • MAGELLAN product installation
  • VDT installation
  • Management software installation
  • Product Troubleshooting
  • GC Regulations Support
  • Client Regulations Support
  • Betting-Product Support
  • Back-Office Support
  • Internal Communication Support
  • Invoicing Support